At Eklingji Gold Palace, customer satisfaction is our top priority. Each piece of jewellery is carefully inspected before dispatch to ensure the highest standards of quality and authenticity.
However, if you are not fully satisfied with your purchase, we offer a smooth and transparent refund process as outlined below.
1. Eligibility for Refund
Refunds are applicable only under the following conditions:
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The product you received is damaged, defective, or incorrect.
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You have initiated a return request within 7 days of receiving the product.
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The returned item is unused, unworn, and in its original condition, including all packaging, tags, and authenticity certificates.
💡 Custom-made, engraved, or personalized jewellery pieces are non-refundable unless defective or damaged upon delivery.
2. Refund Process
To initiate a refund request, please follow these steps:
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Contact our support team within 7 days of receiving your order at:
✉️ Email: eklingjigoldpalace@gmail.com☎️ Phone: +91 94296 52012
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Provide the following details:
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Order ID
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Reason for refund request
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Photo or video evidence of the issue (if applicable)
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Once your request is approved, we’ll arrange a pickup through our trusted courier partner. Please ensure the item is securely packed to avoid damage during return transit.
3. Refund Timeline
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Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 working days from the date of inspection.
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The amount will be credited back to your original payment method (or through bank transfer for COD orders).
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Please note that shipping, handling, or customization charges are non-refundable.
4. Non-Refundable Situations
Refunds will not be issued if:
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The product is returned in used or damaged condition.
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The return request is initiated after 7 days of delivery.
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The product is a customized, engraved, or made-to-order item.
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The product was purchased under a sale or discount offer, unless it arrived damaged or defective.
5. Late or Missing Refunds
If you haven’t received your refund after the mentioned period:
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First, check your bank or payment account again.
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Contact your credit card company or bank it may take some time before your refund is officially reflected.
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If you’ve done all this and still haven’t received your refund, please contact us at eklingjigoldpalace@gmail.com.
6. Exchange Option
If you prefer an exchange over a refund, we’re happy to help.
You can select another jewellery piece of equal or higher value. If the new item is higher in price, you’ll need to pay the difference.