Welcome to Eklingji Gold Palace (“we”, “us”, “our”). By accessing or using our website https://eklingjigoldpalace.com/  you agree to be bound by these Terms and Conditions.
Please read them carefully before using our services or making any purchase.

1. General Information

Eklingji Gold Palace operates this website to provide information about our jewellery products, designs, and related services.
By using our Site, you represent that you are at least 18 years old or have the permission of a parent or guardian to use this Site.

We reserve the right to modify or update these Terms at any time without prior notice. Changes become effective upon posting on this page.

2. Use of the Website

You agree to use our Site for lawful purposes only.
You must not:

  • Use the Site to transmit any harmful or malicious code.

  • Interfere with or disrupt the Site’s operation or security.

  • Use the Site for fraudulent or misleading purposes.

  • Copy, distribute, or reproduce any part of our content, images, or products without written consent.

3. Product Information

We strive to ensure that all information, descriptions, and images of our jewellery are accurate and up to date.
However, there may be minor variations in:

  • Colour, design, or weight due to photography or handcrafted nature of items.

  • Pricing errors or stock unavailability due to system updates.

We reserve the right to correct any such inaccuracies and to modify or discontinue products without notice.

4. Pricing and Payment

All prices listed on our Site are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
We accept secure online payment through trusted gateways.
By providing your payment details, you represent that you are authorized to use the chosen method of payment.

In case of any payment failure or transaction error, please contact our support team immediately.

5. Orders and Cancellations

When you place an order, you will receive an acknowledgment email confirming receipt.
However, an order is considered confirmed only after payment verification and dispatch confirmation.

We reserve the right to:

  • Cancel or refuse any order due to pricing errors, product unavailability, or suspected fraudulent activity.

  • Cancel an order if the customer information provided is incomplete or unverifiable.

If your order is cancelled after payment, the amount will be refunded as per our Refund & Return Policy.

6. Shipping and Delivery

We aim to deliver all jewellery items safely and on time.
Delivery timelines may vary depending on location, order size, and product type (especially for custom-made pieces).

We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.
Once a product is shipped, tracking details will be shared with you via email or SMS.

7. Returns and Exchanges

Due to the nature of fine jewellery, returns are accepted only under specific conditions such as:

  • Product damage during delivery.

  • Manufacturing defects.

  • Wrong item received.

Please refer to our Refund & Return Policy page for full details.

Custom-made or engraved products are not eligible for return unless defective.

8. Intellectual Property Rights

All materials on this Site  including text, logos, product images, photographs, designs, and graphics  are the property of Eklingji Gold Palace and protected by copyright and trademark laws.
You may not use, copy, reproduce, or modify any material without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Eklingji Gold Palace shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • The use or inability to use the Site.

  • Any errors, omissions, or inaccuracies in content.

  • Unauthorized access to your data or transmissions.

Your use of this website is at your own risk.

10. Third-Party Links

Our Site may include links to third-party websites for convenience.
We do not control or endorse these external websites and are not responsible for their content, policies, or practices.
Visiting such sites is at your own discretion and risk.

11. Privacy

Your use of our website is also governed by our Privacy Policy.
Please read it to understand how we collect, use, and protect your personal data.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.